Store Policies

Please review these policies carefully as they are the terms of sale that govern your purchases from RPM. They set out your rights and obligations with respect to your purchases, including important information regarding product returns. Your placement of an order with RPM constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

These Store Policies and their terms are a part of RPM's Terms and Conditions. To view RPM's Terms and Conditions, click here.

Orders Policy
• Orders should be placed via the Site whenever possible, though orders may also be placed via phone.
• The shipping address specified in the order MUST be on file with the credit card issuing bank.
• A 5% cancellation fee will apply to any order that is cancelled before it has shipped.
• Product availability shown on the Site is not updated in real-time, so it may not be 100% accurate.
• Prices posted on the Site are subject to change without notice.
• Product images may not accurately represent the product and should be used for reference only.
• Special order items require a 25% non-refundable deposit that may not be returned.
• Sales tax of 8.25% applies only to orders shipped to an address within the state of Texas.
• Payment is accepted in United States Dollars only.

Shipping Policy
• "Free Shipping" is offered for all orders being shipped within the continental United States.
• All orders shipped using "Free Shipping" will be shipped via the quickest and most cost effective method.
• Customers not eligible for "Free Shipping" should contact us prior to placing their order to obtain a shipping quote.
• Shipping carriers used most often include FedEx, UPS, and USPS.

Returns Policy
• A Return Merchandise Authorization (RMA) number must be issued before any returns can be made. Returns sent without prior authorization will not be processed and will be returned to the customer at his or her expense.
• Returns will be allowed only within 14 calendar days of the receipt of your product(s). This will be verified through shipping (ie., tracking number).
• An issued RMA number does not automatically imply a replacement or refund. All products will be inspected either by us or the manufacturer based on customer claims before any refunds are issued.
• Returned merchandise must be NEW, unused, and in original sellable condition. Merchandise showing signs of having been opened, installed, modified, mounted, scratched, painted, or defaced will not be accepted. It is the responsibility of the customer/installer to verify the correct fitment and/or vehicle application BEFORE installation. If the condition of the returned merchandise does not meet these requirements, it will be returned to the customer at his or her expense.
• For fitment issues, the customer must first contact the manufacturer of the product for verification before a return can be authorized. If the manufacturer's contact information can not be located, please contact us.
• Returns must be sent prepaid and insured by the customer. It is also recommended that a tracking number be obtained.
• No returns on apparel, body kits, hoods, trunks, clearance items, decals, fluids, gauges, or special order items.
• Once the returned merchandise has been received, please allow 7 working days for your return/exchange to be processed.
• Original shipping and handling charges are non-refundable. This includes shipping and handling charges incurred by RPM that were not charged to the customer (ie., if free shipping was offered).
• Refunds for all authorized returns are issued as store credit. However, the customer may also request a refund via the original payment method (ie., credit card, PayPal) or company check. If a refund is provided by any means other than store credit, a 10% processing fee will be assessed in addition to the shipping and handling charges.
• Unapproved returns and refused shipments are subject to the above criteria and will also be subject to a 30% restocking fee.