RPM respects your privacy and has worked hard to earn our customers respect and trust. We are aware of the confidence you demonstrate when you visit our website and provide us with information. The Privacy Notice below is posted to demonstrate our adherence to the practices you'll find common to the best websites online.
Personal Information Collected
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about. We gather the following types of information:
- Information you give us
RPM collects any information which you enter on our Site. This information is normally provided when you search, buy, participate in a contest, or on-line questionaire, or when you communicate with any of our departments such as customer service, sales or technical services through our Site, telephone, e-mail or live chat. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information.
- Automatic Information collected by us
Whenever you visit our Site, we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers.
How We Disclose Personal Information
RPM takes your privacy very seriously. RPM does not sell or rent your contact information to other marketers.
- Sharing of Information with third-parties
There are also times when it may be advantageous for RPM to make certain personal information about you available to companies that RPM has a strategic relationship with or that perform work for RPM to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with RPM’s policies, except if we inform you otherwise at the time of collection. For example, when you purchase a product, you authorize RPM to submit the information that you provide during the checkout process to product manufacturers or distributors for fulfillment and warranty purposes. Without such information being made available, it would be difficult for you to have products delivered to you quickly, receive customer service, provide us feedback to improve our products and services, receive warranty service, or access certain services, offers, and content on our Site.
- Sharing of Information with Credit Card Processors
When you buy something from us we send your credit card information, name, billing address, shipping address and the amount of your purchase to our credit card processor via a secure gateway in order to verify and authorize the purchase.
- Sharing of Information with Shipping Carriers
Your name, telephone number and shipping information must be provided to third-party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase.
- Affiliate Linking Data
- Law Enforcement and Protection of Users
We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.
Our Site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our Site.
When you place an order with RPM online or via phone, you may be added to our newsletter system. You may unsubscribe from this newsletter at anytime via the "unsubscribe" link on the newsletter or by changing your preferences in the "My Account" section of the Site.
Link to Third Party Site